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Ingress XM Anomaly Ticketing FAQ

An Ingress XM Anomaly Event is a series of free Ingress events that you play as a team with other local and visiting players against the other faction. These events are for Ingress players of all levels and last approximately 5 - 6 hours including 3-4 hours of walking/biking gameplay. Some events may have a social meetup at the end. In addition, your faction may plan pre and post Anomaly faction-only events. If you’d like to get in contact with your faction in advance to see how you can help contribute, please contact your local faction representative listed here to coordinate further on or off site activities after you register to attend with Niantic.

FAQs

By purchasing or obtaining a ticket or attending an Ingress event, you agree to be bound by the Ingress Event Terms and Conditions, located here. Please carefully read the Ingress Event Terms and Conditions and, if after reading, you find that you cannot or will not agree to any terms or conditions therein, do not purchase or obtain a ticket or attend an Ingress event.

Yes; however, your friend must bring a copy of your printed receipt with them to the event. You will not receive a medal card or be eligible for a medal if you do not pick up your order in person. Medal cards, one per Agent, are only distributed only to Agents picking their supporter kit up in person.

If someone is picking up your supporter kit for you, please remind them to check your supporter kit to ensure it contains all items BEFORE leaving the registration area. Unfortunately, we’re not able to replace items claimed missing after you leave the registration area.

 

For primary and satellite cities:

  • On-site participants with a paid Supporter Kit will be awarded a medal code upon checking-in at the event with a Niantic employee or authorized agent in person.
  • Free ticket holders that check in on-site with a Niantic employee or authorized agent in person will have their medal pushed to their scanners shortly after the event.

You can find a link to your city’s event on the official event site.

Off-site support participants who performed at least one of the following roles are eligible:

- Providing Intel operator services

- Involved in decoding Anomaly Intel

- Involved with organized Portal recharging

Remote support players must coordinate with their faction POC in advance to determine the specific eligibility criteria for each role. We are leaving it up to the POCs to define their thresholds as every city and faction is different. People that donate gear, “bat-phone”, and other roles are not eligible.

There is no need for Agents performing these roles to register with Niantic in advance to be eligible to receive the medal. For rechargers, Niantic will provide a list of Agent names and the amount of recharging each Agent performed during the Anomaly, by faction, to the faction POCs. Based only on that list, faction POCs will let Niantic know who is eligible for a remote recharger medal. We will be measuring any recharge activity that is performed on a Portal in the Anomaly playbox during the event from the start to the end of the last measurement window only.

Faction POCs will also provide Niantic with a list of eligible Agents providing Intel operator and decoding Anomaly Intel services.

Remote support players must coordinate with their faction POC in advance to determine the eligibility criteria. Medals for off-site participants will be pushed to scanners after the POC submits their remote participation list. POCs have one to three weeks to submit their off-site list to Niantic. Medals Registrations made after the event will not accepted as valid.

If you have not received your medal for off-site/remote participation, please check with your POC first to see if the off-site list with your name has been submitted to Niantic. Niantic will not be able to research missing medal requests until all POC lists have been received which may take up to three weeks.

To answer the participation question on the order form:
  • On-site participation is defined as an Agent who will physically be present on the day of the event interacting and playing Ingress within the predefined game area.  
  • Off-site participation is defined as those who contribute remote support the day of the event but are not physically present in the predefined game area.
  • Those who do not have the ability to participate either On-Site or Off-site but wish to purchase a Supporter Kit as a collectible item and have someone pick it up for them should select the Supporter Kit Purchase Only option from the participant question on the order form.

Remember, Agents who do not pick up their supporter kit in person will not receive a medal card.  

Please check your supporter kit BEFORE you leave the registration area to ensure that it contains all items.  If someone is picking up your supporter kit for you, please remind them to check your kit for you. Unfortunately, we’re not able to replace items claimed missing after you leave the registration area.

Per the order confirmation pages, we are not able to offer refunds. All sales are final and non-refundable.
Per the order confirmation pages, we are not able to offer refunds. All sales are final and non-refundable. Please verify that you are signing up for the correct event before placing your order.
Per the order confirmation page, all supporter kits must be picked up at the event. We are not able to provide a shipping option at this time. Per the order confirmation page, all sales are final and non-refundable.
If your passcode shows as redeemed, please submit a request with the location of the event you attended, your order number, your Ingress Agent name, and the passcode. We will research the issue and determine when and where the code was redeemed. If the code was redeemed after the kit was received by an Agent or their designee, it will not be replaced under any circumstance.
Unfortunately, at this time, we're not able to accommodate upgrades. Once you've purchased a kit, it's not possible to exchange it for a different type of kit and either pay or be refunded the difference in pricing.
No, any ticket you purchase is specific to your agent name and email address and may not be substituted or sold to any other agents under any circumstances. Please bring a state or country-issued photo identification card or passport to the event to verify your identity and pick up your ticket. If you have friends that want to attend the event, please encourage them to register at the city ticketing page and choose from one of the four (4) ticket options, including the Free kit.

Submit a request with your ticket order if you mistyped your email address or Agent name.

When the final list of special guest attendees has been verified, we will update the corresponding event pages.

No. The challenge coin is branded for the specific series only, not individual cities.

Teams are assigned via Enlightened and Resistance faction only signup pages. Niantic is not responsible for organizing or placing Agents on teams. You can find your anomaly’s team signup pages at this link.

Need help?

Please submit a request for support with your ticket order. Include the location of the event you're attending (i.e., the city), your order number if applicable, your Ingress Agent name, and a description of your question/issue.