Ingress Help Center

Submit a request

Known issues

Below is a list of known issues and common questions. Review this list to see if your issue is already addressed. Contact us if your issue is not addressed here.

As of September 2, 2015, we have temporarily suspended new Portal submissions for a period of time while we work on processing the backlog and on designing new and more efficient ways to evaluate Portal submissions and edits.

The Max Time Portal Held statistic should update roughly on a daily basis as long as you still control a Resonator on the Portal in question. Even if the stat does not increase in a given day, the number of days is still being tracked. The stat will update again if you either deploy a new Resonator on this Portal, or after your streak is broken. You will see the correct number of days represented (and receive any corresponding Guardian Medals) the next time it updates.

GPS accuracy largely depends on the device you're using and your signal/connection strength. If you're having trouble with GPS drift, launch Ingress and touch OPS > DEVICE > Location smoothing, and touch TOGGLE. In general, we're constantly working to improve GPS accuracy and stability.

In order for you to receive credit toward the Recruiter medal, please ensure you send your invite to the exact Google or Gmail account that your recruit uses to sign in to Ingress.

At this time, it is not possible to transfer your Ingress player account from one email address to another.

The scanner will appear white and fuzzy if it cannot establish a wifi and/or GPS connection, and you'll need to establish a GPS lock to fix it. It will appear red and fuzzy if you do not have any XM, and you'll have to get your XM reserves back up to a non-critical level to return your scanner view to normal.

We require a minimum device screen resolution of 480 x 800 pixels.  Devices that do not meet that minimum may experience scanner view degradation that may impact play.

Workaround #1: switch back to @googlemail -

  • In your Gmail account, go to Settings > Accounts & import
  • Click Send mail as (this will only show up if you're elegible to change your address)
  • Click Switch to

Workaround #2: Delete your previous Ingress player account and create a new Ingress player account with your @gmail (recommended for players with little Ingress progress, as this will erase your game data) -

  • Click Contact us
  • Click Report a bug
  • Click Delete my profile so I can play with an account I recently switched to Gmail

Ingress requires that you have a stable Wi-Fi or data connection in order to play, including the training missions. Try the following to resolve the issue:

  • Start Ingress on a Wi-Fi connection, and then switch to a data connection once the app is launched.
  • If you have a reliable data connection, disable your Wi-Fi connection and put your device into data-only mode.